M-Health for grandmas and grandpas

2015-02-04

M-Health for grandmas and grandpas

When Lively cofounder David Glickman talks about his product, you’d think he was describing the latest high-tech gadget for millennials and not a personal emergency response system for seniors.

"We’re focused on creating products that have a lot of beauty to them," the 44-year-old Glickman says. "It doesn’t matter if you’re 10 or 90, you appreciate great design."

Lively, a company founded in 2012 that uses a combination of sensors and a wearable smartwatch to monitor seniors in their home, is just one of several companies bringing design smarts to a demographic whose most famous wearable tech is built for people who want to call authorities when they’ve fallen and can’t get up.

"It’s literally the last symbol of ‘I’m old and frail,’ so people don’t want to wear it," Glickman says about the pendant made famous by the "I can’t get up" commercials. "We kept hearing people asking for us to rethink that experience." Glickman, an Apple alum, and others have recognized the opportunity. Personal emergency response systems like LifeCall have been around for decades, but Glickman is attempting to modernize that technology.

Just as when you’re designing headphones for teens, design is key. "The companies that are going to be successful are the ones that have this maniacal focus on the user and how they interact with technology, with each other, and with their families," says Glickman, echoing what seems to be a consensus: Ease of use—whether the user is a 55-year-old baby boomer or her 90-year old father—will trump all.

"Generally, this space has not been anywhere close to a hotbed for new innovation, but the demographics are just so compelling that more people are seeing this as a space where they need to be," said John Hopper, the managing director of Linkage, a Cincinnati firm that recently launched a $26 million venture fund focusing on aging tech.

One of the biggest challenges in the aging market is that the people building—or buying—the technology aren’t always the same people using it, which can sometimes lead to a product not being as intuitive or as user-friendly for its intended older audience.

"The idea that there are young people involved in creating technology companies for a demographic that they themselves are not in is a good thing," said Laurie Orlov, founder of the market research firm Aging in Place Technology Watch. "What’s a bad thing is they may not carefully test the market potential before they create the product. Sometimes I hear a company say ‘I want to create this technology because I had a grandmother who fell down.’ That’s not market analysis."

Generator Ventures—a San Francisco firm that launched this summer as an offshoot of a social enterprise called Aging 2.0—is trying to remedy this by ensuring tech companies include older adults’ feedback during the development process and that their teams include older advisors.

New entrants include health care monitoring companies such as Tapestry, a tablet app that lets seniors connect with family far away; MedCoach, a medication reminder app; and HealthSpot, a primary care service that lets doctors virtually meet with patients.

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